IT Support Office

The IT Support Office provides a wide range of technical support for the School of Media and Communication. We provide technical support for classrooms, labs, faculty, staff and students. Our main focus is desktop support for the faculty and staff. If you have an issue with your desktop system or laptop, please contact our office. We are the first line of support before calling the Help Desk. If we are unable to provide support for your particular issue we can refer you to the correct person or department. If you are unable to reach us, please contact the Help Desk.

Location, Office Hours, and Contact Info

Annenberg Hall Room 1J
Monday – Friday, 8:30 a.m. to 5 p.m.
Phone: 215-204-2092
E-mail: velez@temple.edu

Other Temple University Technical Resources

Help Desk

Location: (12th St and Montgomery Ave), Room 106
Phone: 215-204-8000
E-mail: help@temple.edu
Help Desk Website

If you have a technical issue and cannot reach the SMC IT Support staff, please contact the university’s Help Desk. The Help Desk can assist you in a wide range of technical areas. They handle calls pertaining to everything from being locked out of your computer or email to answering Microsoft Word questions. Listed below are the different ways the Help Desk can be contacted via e-mail, phone, or walk-in at the Tech Center.

Instruction Support Center for Faculty

Location: Tech Center Room 110
Instructional Support Center Website

The Instructional Support Center provides access to computers and a wide range of technology Monday through Friday between 8:30 AM and 5:00 PM, supported by a staff of friendly Certified Instructional Designers and Technology Experts. Assistance on the following areas can be provided:

  • Blackboard and Online Training
  • Digital Imaging
  • Presentations
  • Audio/Video
  • Website Authoring

Computer Services

Computer Services Website

Computer Services offers resources that enhance the educational experience of our students, provides academic and administrative services essential to university operations, and fosters a sense of community. All other technical departments such as Training, Instructional Support, Computer Recycling Center, and Computer Business Services all fall under “Computer Services.” Please visit their website to explore the services offered.